Shipping policy
Last updated: June 18, 2026
Thank you for shopping with Ormilo! We're committed to getting your order to you as smoothly and transparently as possible. Please review our shipping policy below for full details on how we process and ship your orders.
Order Processing Time
All orders are processed and dispatched within 1-3 business days after your payment is confirmed. You'll receive a confirmation email with tracking as soon as your order is on its way. Please note that processing times may be slightly longer during peak seasons and holidays.
Shipping Costs
We're pleased to offer free shipping on all orders, to every destination we ship to. There are no hidden shipping fees at checkout.
Estimated Delivery Times
Once your order has been dispatched, estimated delivery is 10-20 business days, depending on your location and local delivery conditions.
Delivery times are estimates from the date of dispatch, not from the date of order, and are not guaranteed. Orders placed close to weekends or public holidays may take slightly longer to begin processing.
Order Tracking
Once your order ships, you'll receive a confirmation email with a tracking number. You can use this number to follow your package's journey to your delivery address. Please allow a few days after dispatch for tracking information to update.
Customs, Duties & Taxes
United Kingdom: Your order price is all you pay. There are no additional customs duties or import fees for UK deliveries.
European Union: Most orders arrive with no extra charges. However, depending on your country and current EU import rules, some shipments may be subject to a small local import duty or VAT charge collected on delivery. Any such charges are set and collected by your local customs authority and are the responsibility of the recipient. The price you pay at checkout does not include these potential local charges.
If you have any questions about possible charges before ordering, contact us at support@ormilo.com and we'll be glad to help.
Potential Delays
While we work hard to meet our estimated delivery times, please be aware that delays can occasionally happen due to factors beyond our control. These may include:
Customs inspections and import processing in your country Delays with local postal or courier services Disruptions due to weather or other events Peak holiday seasons
We genuinely appreciate your patience and understanding in these situations. If your order is taking longer than expected, reach out to us at support@ormilo.com and we'll look into it for you.
Shipping FAQs
How do I change my delivery address?
If you need to change your delivery address, please contact us at support@ormilo.com as soon as possible. We can update the address as long as your order has not yet been dispatched.
How do I cancel an order?
To cancel an order, please contact us at support@ormilo.com as soon as possible. We can cancel your order provided it has not already been dispatched. For information on cancellations and returns after your order has shipped or been delivered, please see our Refund Policy.
What if my order hasn't arrived?
If your estimated delivery window has passed and your order still hasn't arrived, please contact us at support@ormilo.com with your order number. We'll track it down and make sure it gets resolved.
Questions about your order or shipping? Email us anytime at support@ormilo.com — we reply within 24 hours.